| Resolving Mail Stuck Issues in Microsoft Outlook - | | | | has been originally received through an old |
| PST Repair | | | | account, Outlook will use the same old account. It |
| All Outlook folders are collectively stored in a | | | | generally occurs when you have changed mail |
| single file, PST. When you send any email | | | | accounts after receiving the email message and |
| message, it is first temporarily moved to Outbox | | | | trying to reply to an earlier message. |
| folder before the message is actually sent. After | | | | * The PAB (Personal Address Book) files or PST |
| the sending process completes, it is then stored in | | | | file is damaged. Outlook cannot send the email |
| Sent Items folder. But sometimes, due to issues | | | | message in such cases. |
| like PST file corruption, the message sending | | | | Solution |
| process doesn't accomplish successfully. Such PST | | | | To make Outlook enable to send all the email |
| file needs to be restored from the recent data | | | | messages and to troubleshoot mail stuck problem, |
| backup or scanned by using PST Repair tools that | | | | you need to follow these measures: |
| can repair the damaged file. | | | | * You should change the working mode of |
| As an instance, you might observe that email | | | | Outlook if it is Offline. To do so, go to File menu |
| message sending process doesn't complete. When | | | | and click Work Offline option to clear the check |
| you send an email message, it gets stuck in | | | | box. Next, you should click the Tools menu and |
| Outbox folder and never moved to Sent Items | | | | opt for the desired Internet Service account from |
| folder. | | | | Send/Receive list. |
| Cause | | | | * The correct technique of sending an email |
| Outlook fails to send the email message and holds | | | | message stuck in Outbox folder is to open the |
| it in Outbox folder if one of following conditions is | | | | message and click to Send. After doing so, when |
| true: | | | | Outlook gets properly connected to mail server, it |
| * You are working in offline mode while no | | | | delivers the required email message. |
| remote connection is available. Outlook cannot | | | | * To disable the incompatible or outdated add-ins, |
| retrieve or send any email message while in | | | | you should go to Tools menu and open the |
| offline mode. In such cases, PST typically behaves | | | | Options dialog box. Next, click Other tab and opt |
| like a locally stored file. | | | | for Advanced Options and then Add-in Manager. It |
| * The message has been moved to Outbox | | | | will display the list of all add-ins that are currently |
| folder but you have opened it before it actually | | | | activated. In order to deactivate the add-ins, you |
| could be sent. This occurs because of the fact | | | | should clear the corresponding check-boxes and |
| that doing so changes the status of the email | | | | close all the dialog boxes by clicking OK. |
| message. After Outlook sets up a connection with | | | | * If you have replied through an old account, you |
| the mail server and message is delivered to the | | | | should move the message in question to your |
| desired location, Outbox folder shows the copy of | | | | Inbox folder and create and send a new email |
| the email message. So, if you open and close this | | | | message by copying all the information to it. This |
| email message placed in Outbox that changes the | | | | time Outlook will send the email using the current |
| status of email message and Outlook fails to send | | | | account. |
| it. | | | | * If PST file is damaged, you can try repairing it |
| * You are using incompatible or outdated add-in | | | | by using Inbox Repair Tool or PST Recovery |
| that might prevent an email message to be sent. | | | | applications. You can also opt for creating a new |
| * You are trying to send the email message as a | | | | PST file or profile which includes a new PST file |
| reply from an account that no longer exists. If | | | | and PAB file. |
| you are trying to reply to an email message that | | | | |