| MS Exchange Server is the email service | | | | 3. During the database restoration, incorrect log |
| management suite from Microsoft. It is used for | | | | files were replayed. |
| emailing, calendaring, managing contacts and tasks, | | | | 4.The database log files were removed that were |
| providing data storage, etc. All such data is stored | | | | not fully committed. |
| in an EDB (Exchange Information Store Database) | | | | Such logical corruption issues are not immediately |
| file. Sometimes, the EDB file can get corrupt due | | | | spotted by the backup program. These errors are |
| to various reasons such as database header | | | | detected when you try to access the specific |
| corruption, abrupt system shutdown, transaction | | | | page where the data is stored. |
| log files corruption, etc. You should consider taking | | | | Resolution |
| appropriate corrective measures to resolve the | | | | To resolve this situation, you should perform the |
| issue. However, if you are unable to do so then | | | | following methods, preferably in the given order: |
| you should use a third-party Exchange Server | | | | 1. Restore from backup: You should restore the |
| Recovery software to do the needful. | | | | database with its online backup. However, you |
| Consider a scenario wherein you are having | | | | must ensure that the backup is clean and updated |
| Microsoft Exchange Server 2003 in your | | | | before this corruption occurred. |
| organization. When you try to start MS Exchange | | | | 2. Run ESEUTIL utility: You should use the |
| Server, it does not start. An error message is | | | | ESEUTIL tool. It verifies the structure of database |
| displayed, that is: | | | | tables and perform offline defragmentation on the |
| "1067 The information store terminated | | | | database. |
| abnormally." | | | | 3. Run ISINTEG utility: You should use the |
| Cause | | | | ISINTEG tool. It rebuilds the information store |
| The root cause of this error message is that the | | | | after the restoration and fixes the errors in the |
| EDB file has corrupted because of errors in logical | | | | information store. |
| database structure. It could have happened | | | | The aforementioned methods should resolve the |
| because of following reasons: | | | | issue. However, if the problem is still not |
| 1. Certain transactions were not committed to the | | | | addressed then you should use a third-party |
| hard disk by disk caching. Because of this, the | | | | exchange recovery software to do so. Such |
| server has stopped responding. | | | | read-only tools are able to repair the corrupted |
| 2. The hard disk controller of the server is | | | | EDB databases without damaging the original |
| defective. | | | | contents. |