Playing Go-Between in the Digital Age

NOTE: This article was originally published in Maymost-anticipated three words: "You've Got Mail!" I
2000 at when my grandmother was alive. I camefeel like the old switchboard operator in a small
across the link from my Web site and, aftertown, listening to everyone's business. An odd
debating whether or not to change anything,image, that, considering the vast computing
decided to leave it. As Jadzia Dax said in STARpower of the Internet.Or maybe not. After all,
TREK: DEEP SPACE NINE, "If you want to knowhackers can get into your AOL or Microsoft
who you are, it's important to know who you'veOutlook Inbox and read all about your last fight
been." Of course, Edna Mode in THE INCREDIBLESwith your mother, your latest campaign finance
SAYS, "I never look back, dahling. It distractsblunders (you know who you are), that you hate
from the now." So I won't look back, i.e. revise,your boss, or your wild fantasies about Harrison
and will present this essay as it originallyFord. Heck, your company and the government
appeared.* * *April 2000"Anyone home?" Mycan read the same things, and I guarantee you
neighbor Nancy's yellow inner tube enters thethey'll have less fun than the hackers.Voyeurism:
house before she does. She holds up her bottle ofthe final frontier. I could make a case for The
iced tea in silent response to my offer of a coolNeed for Connectedness in this Information
drink. No one in 80-degree California desertSociety. After all, E.M. Forster put it best: "Only
weather would be without iced tea. Except forconnect." And e-mail is allowing us to reach people
me. I still have my fourth cup of coffee in hand,we wouldn't spend 33 cents, or a nickel a minute
waiting to burn my tongue the way the sidewalkfor the latest long distance plan, to talk to. It's
outside does bare feet."I'm off to the pool to doeasy, it's convenient, and as my neighbor says,
my exercises," Nancy says. "But before I go, do I"It's fun!" It allows us to feel the thrill of
have any messages?"I smile apologetically. "Noneanticipation we used to feel when the mail carrier
of the grandkids have written."Nancy standsarrived. But that was before we became adults.
there, face puckered in an oddly stoic expression.The anticipation dulls when you know the mail will
"None of them? Didn't they get mybring the electric bill, a solicitation for the
e-mails?""There's no way to tell.""They did before.Policeman's Ball, or a flyer titled "Have You Seen
They wrote me back."I nod. "They're probablyMe? Missing Children." All important, but not
just busy." Nancy has at least seven grandchildrensatisfying.Think of writing a letter in ancient times,
scattered across North America. One of the girlsthe thought in the act of writing. We still enjoy
is reportedly backpacking in Europe right now. Thethe passionate love letters of Napoleon and
rest of them are all in college.She shakes her headJosephine, Abelard and Heloise. It is a glimpse into
slowly. "So much for 'If you had e-mail, we'd writesomeone's life we never knew.There is something
you more often.'""Do you want to send themappealing about connecting this woman, who
anything?""Nah. I have to go do my exercises."volunteers for the Red Cross and hesitates to
Nancy maneuvers around with the inner tube. Shebuy a computer, with her grandkids. I am not just
pats me on the shoulder. "Thanks anyway.""I'llthe letter-writer or the secretary. I am part of
come get you if there's anything in my mailbox," Ithe connection.Days later, still no word from the
say before I head back to my home office.kids. I write them another letter: "Dear Kids, Your
Sitting down at my keyboard, I ignore the sungrandmother needs you! If you're worrying about
shining off the palm trees and once again checkher bothering me, don't. Please write to her. Only
Outlook Express. E-mail from my mother. Offersa few minutes of your time and I won't tell your
from The e-mail newsletters I tell myself I don'tparents all the things she's told me, things she
have time to read.Nothing from Nancy'swould never tell your folks. What can I say, she's
grandchildren. I call up their addresses, cut andan incredible woman."I'm not bluffing. I know how
paste them into the TO line, then proceed toto find their parents. And I think they know I
type: "Dear Kids, Your grandmother really wantsknow. The next day, I get an answer from one
to hear from you. She would be so tickled if youof the girls: "Dear Kristin, How many things have
would write. Stay in school, have fun in Europe,you done that you didn't want your parents to
nurse that ankle (whichever one of you is playingknow about?" (More than she has.) "Get on with
football), and keep warm! Love ya, Kristin."I clickyour life and let us get on with ours. Some of us
Send, and get back to whatever I was doinghave midterms. I don't mean to sound rude. I love
before Nancy's visit. Hours later, I'm still checkingmy grandmother.
my e-mail for Nancy, eager to tell her the new